Shipping Info

Free Shipping Worldwide

Shipment

  1. Shipping day are Monday to Friday, excluding Saturday, Sunday and Holiday declared by the carrier. Your order will be ship out within 3-5 working days according to numerous orders everyday.

  2. All packages have specific tracking information and can be tracked form 'My Order'(In Dashboard).
  3. Shipping Costs and Methods below:
Countries Free Shipping Worldwide Timeframe
USA 10-20 working days
UK/DE/FR 10-20 working days
AU/SG/MY 10-20 working days
Canada 20-35 working days
Other Countries 17-28 working days

Fast Express Worldwide ($13.99) takes 7-15 working days

*The shipping time depends on the efficiency of custom and your local post. Hope you can understand.

*Countries which requires customsduty.

Delivery time:Before we can ship your order,ZNU has to prepare your products,do strict quality-control tests and carefully package the items.The time it takes to prepare your items for shipping is separate form the delivery time.Thank you for understanding.

I paid for express shipping but I am in a country which requires customs duty. How can I deal with this?

In consideration of our customers' benefit, We are forced to ship your order by regular mail. Please understand, however, customs duty is out of our control we can't guarrante no tax fee and will not bear any tax fee. But we will refund your payment for express shipping(if you have paid) to your account within 24 hours.We sincerely apologize for any inconvenience this may cause you.

It is urgent that I receive my order through express shipping.

ZNU is happy to provide our customers with express shipping service. However, there are additional costs to consider before choosing this option. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Notice: If you choose express shipping, please remember to leave your contact number, this is required for express shipping.

3.APO/FPO/DPO Shipping

We apologize that P.O. Boxes and military addresses (APO, FPO) cannot be delivered.For the US territories, please leave a comment when you placing the order. For example, if you were in Guam, Puerto Rico, you could state Guam, Puerto Rico in the country section.Customers from Brazil should leave a message to provide us your 11-digit CPF as your custom needs it.

Delivery

You tracking number and the express company website link will be given in about 5-7 working days by email after we received your payment.

Attention: If you choose the free shipping option, your parcel will be directly delivered your home only one time or it will send to your local post office then you need to take your tracking number and your personal ID to collect your items.We will inform you immediately once your parcel have been sent out.

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