ZNU gladly accepts return:

of unworn(without any perfume,cigarette,or other odors)


undamaged items,in good condition for resale;or

defective merchandise for exchange of refund within 60 days after you receive your package.

Please note that you will still be responsible for any shipping charges unless the item is returned due to defects or inaccurate information on the website,in which case we will cover your return shipping costs.

Intimates,swimwear and hair extension are not RETURNABLE.

We DO NOT OFFER EXCHANGE for sale items.But you can return them for refund.

Contact our Customer Care for any return.
Our customer care will communicate with you to solve any problem regarding an order.
We will send you a return address and RETURNS FORM
You need to print out the RETURNS FORM and fill it out.
We will notify you as soon as you receive your return package.
It normally takes 20-30days for us to receive your package.We will contact you immediately upon receipt of your return package.
Send us a copy of receipt or any proof of return shipment with tracking number.As soon as both information is received ,we will provide you with an appropriate solution
Any document that proves your return.
Please put the RETURNS FORM with your return package.
Please fill out the RETURNS FORM writing as clearly as possible or fill it out on your computer before printing it out to better enable us to process your return.

If you have any other questions, please feel free to contact at

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